Refund policy

Return & Refund Policy

This Return & Refund Policy explains the conditions under which customers may request returns, exchanges, or refunds from Hypethreadz.

1. Return Eligibility Customers may request a return within 30 days of receiving their order. To qualify for a return:

  • Items must be unused, unworn, and in original condition.

  • Items must include original tags and packaging.

  • Proof of purchase or order confirmation is required.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items The following items are not eligible for return or refund:

  • Final sale or clearance items.

  • Gift cards.

  • Personalized or custom-made products.

  • Items showing signs of use, damage, or alteration caused by the customer.

3. Damaged, Defective, or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Please include:

  • Your order number.

  • Photos of the item.

  • Photos of the packaging.

Once reviewed, we may provide:

  • A replacement.

  • A store credit.

  • A full or partial refund where applicable.

4. Return Process To start a return request, contact us at:

  • Email: info@hypethreadz.site

  • Phone: +1 (775) 626-4817

If your return is approved, return instructions and the return shipping address will be provided. Please send all approved returns to: 1157 Spruce Meadows Dr, Sparks, NV 89441, United States.

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.

  • The item arrived damaged or defective.

We recommend using a trackable shipping service for returns.

5. Refunds Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved:

  • Refunds are issued to the original payment method.

  • Processing time may take 5–10 business days depending on your payment provider or bank.

  • Shipping charges are non-refundable unless the return is caused by our error.

6. Order Cancellations Orders may be canceled within 12 hours of purchase. After processing or shipment begins, orders can no longer be canceled.

7. Exchanges We only replace items if they are defective, damaged, or incorrect. For exchange requests, contact our support team using the contact details below.

8. Chargebacks and Fraud Prevention Hypethreadz reserves the right to dispute fraudulent chargebacks and may provide order, shipment, and delivery confirmation information to payment processors or financial institutions.

9. Contact Information If you have questions regarding this Return & Refund Policy, please contact us:

  • Business Name: Hypethreadz

  • Email: info@hypethreadz.site

  • Phone: +1 (775) 626-4817

  • Address: 1157 Spruce Meadows Dr, Sparks, NV 89441, United States