At HypeThreadz, we want you to be satisfied with your purchase. We accept returns on eligible products within 30 days of delivery. This policy explains our return requirements, return process, fees, and refund procedures.
30-Day Return Window
Customers may request a return within 30 calendar days from the date the order is delivered.
To be eligible for a return, the item must be:
- New, unused, and unworn.
- In its original condition.
- Free from damage, stains, odors, or alterations.
- Returned with original tags and packaging, when applicable.
We accept returns for general reasons, including situations where a customer changes their mind, as long as the returned product meets the eligibility requirements above.
How to Request a Return
To request a return, please contact us before sending your item back:
Email: madisonmcmaster281@gmail.com
Phone: +1 (775) 626-4817
Please provide your order number and the reason for your return.
After your return request is approved, we will provide instructions for returning the item.
Please do not send a return to our business address unless our customer service team specifically instructs you to do so.
Return Method
Returns are accepted by mail.
Customers should follow the return instructions provided by HypeThreadz after their return request has been approved.
Return Shipping Costs
Unless the item is defective, damaged, or incorrectly sent, the customer is responsible for the cost of return shipping.
If HypeThreadz sends an incorrect, damaged, or defective item, please contact us so we can review the issue and provide appropriate return instructions.
No Restocking Fee
HypeThreadz does not charge a restocking fee on eligible returns.
There is no fixed restocking fee or percentage-based restocking fee deducted from your refund.
Refunds
Once we receive and inspect your returned item, we will process the refund within 5–7 business days.
Approved refunds will be issued to the original payment method used for the purchase.
After HypeThreadz processes the refund, your bank or payment provider may require additional time before the funds appear in your account.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible at:
Please include your order number and, when appropriate, photographs showing the problem.
We will review the issue and provide return instructions or another appropriate resolution.
Items That Are Not Eligible for Return
Items may not be eligible for return if they:
- Have been worn or used.
- Have been washed.
- Have been damaged after delivery.
- Have been altered.
- Are returned after the 30-day return period.
- Are missing required original tags or packaging where applicable.
Exchanges
If you need a different size, color, or product, please contact us before returning your order. Exchanges may be subject to product availability.
Contact Information
Business Name: HypeThreadz
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM
Phone: +1 (775) 626-4817
Email: madisonmcmaster281@gmail.com
Business Address: 1157 Spruce Meadows Dr Sparks Nevada 89441 United States.
For questions regarding returns or refunds, please contact our customer service team.
HypeThreadz reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page.